Having a travel setup problem before or during your China trip? Start with the problem you have now. These guides separate quick checks from safer fallbacks; they do not guarantee that an app, card, network, or booking will work in every situation.
If you are in immediate danger or need urgent medical help, contact local emergency services or on-site staff. This page is for practical travel problems, not emergencies.
I cannot pay
- Alipay not workingcheck card linking, identity prompts, QR type, and what to try next.
- WeChat Pay not workingwork through setup, verification, and payment failures without assuming every merchant accepts the same method.
I have no mobile data
- Mobile data stopped after landingdistinguish no signal, no data, and an app that will not open before changing settings.
- My travel eSIM will not installcheck compatibility, connection, installation state, and provider instructions before deleting a plan.
My phone battery is dead
- Pay and get back to your hotel without your phoneuse cash, an accepted physical card, a printed address, and help from staff where appropriate.
Prepare a fallback before you need it
Save your hotel name and address in Chinese, keep a payment backup, and download essential details before travel. The First 72 Hours arrival guide and offline pack help you prepare these backups. For a personalized preparation list, use the Trip Readiness Checker.
App screens, payment acceptance, network coverage, and provider support can change. Follow current in-app and official instructions for your specific account and route. Report a broken link or outdated step so we can recheck it.